Director - Mission Services - AHF

Director Mission Services

This is an Onsite position located in Estherville, IA.

Job Summary: Supports Avera Holy Family's goal of excellence in patient care in a Christian, caring environment by facilitating positive employee relations through collaboration and trusted partnerships. Accountable for working within the Mission Department supporting the healing ministry of the Church to make a positive impact by promoting Ministry oriented unity through persons, policies, programs, and structures related to the direct and indirect delivery of health care services.

Reporting to the CEO of Avera Holy Family and working collaboratively with mission leaders across Avera Health, the Director of Mission assures the integration of the mission and values into strategic and operational decision making. Promotes Avera Health's Catholic identity into all aspects of the organizational life, playing a key role in shaping the culture and spirituality of the organization. Provides services in accordance with regulatory and accrediting agencies standards and the Ethical and Religious Directives for Catholic Health Services.

Job Functions:

Essential Functions:

• Serves as a member of the Avera Holy Family senior team.
• Leads Avera Holy Family mission orientation and ongoing mission formation for trustees, providers, employees, volunteers, and administrative staff regarding the Catholic identity, mission, values, and heritage of Avera.
• In collaboration with mission leaders across Avera, designs and conducts formation activities for Avera Holy Family.
• In collaboration with mission leaders across Avera and the system ethicist, leads / facilitates ethics consultation, ethics education, and policy review.
• Provides managerial oversight of facility chaplains and leads facility prayer team.
• Serves as a member of facility Chaplaincy Advisory Committee and attends local ministerial association meetings.
• Leads the Community Health Need Assessment process and works collaboratively with operational leaders and finance on advancing charity care and community benefit.
• Collaborates with Human Resources and operational leaders to provide effective onboarding and orientation to the mission of Avera.
• Supports recognition and celebration of the religious character of the facility with appropriate attention to ecumenism and diversity.
• Coordinates Foundation Advisory Committee and mission related programs and activities within the facility and in the community.
• Leads Patient Family Advisory Council and volunteer program. Participates in job fairs, (in conjunction with Human Resources), community events, and hospital committees as requested.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications:

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's Theology, religious studies, pastoral ministry
• Clinical Pastoral Education - 2 Units - Association of Pastoral Education within 180 Days

Preferred Education, License/Certification, or Work Experience:

• Master's Theology, religious studies, pastoral ministry
• 4-6 years Leadership Experience
• 4-6 years Experience in Healthcare

Expectations and Standards:

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some:

• PTO available day 1 for eligible hires.
• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship