Director Meetings Special Events and Operations

Job Description

Job Summary

Responsible for the management of all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, Destination Services, Banquets, and Florist and Business Center. Leads, implements, and maintains a management philosophy in alignment with company standards. As a member of the Hotel Guidance Team, develops and implements hotelwide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees, and provides a return on investment to the owner and company. The position has overall responsibility for achieving profitability, event planner and employee satisfaction and the financial performance of the function.

Candidate Profile

Education and Experience

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Meetings and Special Events Operations and Budgets

Researches and analyzes new products, pricing and services of competition.

Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

Ensures the property is apprised of all groups that will impact property operations.

Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

Leads the execution of brand service initiatives in event management areas.

Develops an event management strategy that is aligned with the company's business strategy and leads its execution.

Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

Leading Meetings and Special Events Teams

Holds event management team accountable for desired service behaviors related to product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Assists in execution of departmental goals in game plans.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Creates and achieves the Meetings & Special Events' annual operating budget.

Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts.

Work with all areas in the Meetings & Special Events division to establish content and pricing.

Ensuring Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Review customer feedback data to identify service failures and provide guidance on problem resolution.

Conducting Human Resources Activities

Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations.

Reviews property specific event operations annually and makes appropriate adjustments.

Reviews staffing levels to ensure that guest service and operational needs are met.

Communicates and ensures departmental and property emergency procedures are executed when necessary.

Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).

Provides performance feedback using company feedback process

The salary range for this position is $133,000 to $174,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.