Director - Life Sciences Advisory - Patient Support Programs (Pharma)

What You Will Do:

The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

In this role you will be accountable for growing and managing client relationships while managing client expectations.  You will become the client’s trusted advisor that contributes to the “key client” business development strategy.  You will be accountable to develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions. As you sell and deliver great work you will also identify and evaluate issues of risk for both Guidehouse and for Guidehouse’s relationships with clients.   You will oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client’s perceived value while supervising, mentoring and developing Guidehouse personnel.  As a member of the Patient Services leadership team, you will be tasked with the identification and development of new offerings based on evolving industry needs and team capabilities.  You will also be involved in non- client related firm- building activities as a leader in the firm.  

Common projects include:

• Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided

• Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges

• Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences

• Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights

• Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)

• Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

What You Will Need:

• BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study.

• 10 years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience.

• Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research.

• Ability to work independently but with oversight from management. Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required.

• Must possess strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making.

• Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking.

• Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly.

• Experience managing projects to timeline, scope and budget on multiple teams simultaneously.

• Must be willing and able to travel to client sites across the US, up to 33% of the time.

• Authorized to work for any US employer without sponsorship.

What Would Be Nice To Have:

• MBA / PhD / PharmD / MD degree preferred.

• Demonstrated commitment and passion for the Healthcare and Life Science industries.

• Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations.

• Ability to grasp and communicate clinical and business implications of technically complex products and services.

• Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing.

• Collaborative and a team player.