Director IT Revenue Cycle Systems Epic

Director Information Technology (IT) Revenue Cycle Systems

At Houston Methodist, the Director Information Technology (IT) Revenue Cycle Systems position is responsible for Information Technology (IT) Patient Financial Systems for both the Hospitals and the Physician Organization, Health Information Management Systems, Quality Systems, Vendor Performance Management Systems, and Contract Management Systems. The Director works closely with Hospital and Physician Organization Revenue Cycle, Finance, Managed Care, Government Accounts, Health Information Management, Medical Staff Services and Administration leadership in determining how technology might assist in addressing needs and supporting the organization's key business objectives. The Director has accountability of consumer, patient, physician, and employee facing technologies and associated supporting software and hardware technologies including front-end and back-end systems. Translates organizational needs into system requirements and design specifications. Serves as project director for major business systems initiatives. Assures that each assigned department's goals are accomplished and in line with strategic initiatives. Serves as a resource in evaluating policy and strategy for information technology.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Responsibilities

People Essential Functions:

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Fosters collaboration, strategic alignment, integrated planning and execution across different functions to support business functions.
• Inspires enterprise wide support of initiatives and drives cross functional teamwork to achieve results on time and within budget.

Service Essential Functions:

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Utilizes understanding of revenue cycle objectives, available technology, functionality, and departmental resource capacity to provide vision for operational activities of assigned IT Teams.
• Identifies opportunities to use or enhance technology applications for improved organization-wide productivity and effectiveness.
• Ensures that tactical plans are consistent with strategic IT objectives.

Quality/Safety Essential Functions:

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/licensing agency and/or department guidelines as applicable.
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Ensures quality of patient charges and health information record meet established guidelines according to Hospital and regulatory requirements.
• Ensure that the products, operating parameters, and security features are consistent with application upgrades and new product implementations. Ensures that Project Management office (PMO) methodology is adhered to in all projects.
• Ensures vendor conformance to contracts for applications and technology within assigned area of responsibility.

Finance Essential Functions:

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Produces executive reports about progress of assigned areas as it relates to high-level, customer and IT objectives. Oversees patient financial reporting to executives. Makes recommendations to executive leadership to support long-term planning.

Growth/Innovation Essential Functions:

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP.
• Applies broad knowledge of our product/service capabilities to identify new product areas, new technology, and emerging product/service opportunities.

Qualifications

Education:

• Bachelor's degree required
• Master's degree preferred

Work Experience:

• Ten years IT experience to include five years of people management experience and five years experience in IT revenue cycle operations and systems; for internal employees, ten years of IT experience or a combination of IT and operations experience to include four years of people management experience with Houston Methodist

License/Certification

Licenses and Certifications - Required:

• N/A

KSA/ Supplemental Data

Knowledge, Skills, and Abilities:

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Extensive knowledge of regulatory and accreditation agency requirements that impact department;