Director, HIM

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under oversight of the Executive Director, the Director, HIM Operations is responsible for leading efficient day-to-day hospital operations of a diverse Health Information Management team for a large multi-facility healthcare system with future expansion anticipated. This position is responsible for establishing a service-oriented culture that continuously seeks to understand and exceed customer expectations. The Director, HIM Operations will assist in developing and evolving the overall strategy for health information management operations, ensuring that all operational processes in inpatient, hospital outpatient departments, and ambulatory settings are effectively managed. This includes oversight of document capture, chart completion, filing and retrieval, record management and retention, release of information, and reporting of birth certificates. In this role, the Director will directly manage HIM operations for assigned hospital HIM departments and various BILH Medical Group practices within their designated region. Additionally, they will oversee at least one of the centralized HIM system services operations across the organization. As a process owner, the Director will design best practice workflows and technology, establish measures of success, and advocate for assigned functions. They will ensure the timeliness, accuracy, and integrity of health information to support patient care, revenue cycle, and organizational goals. The Director will interpret policies and procedures, recommend changes as necessary, and provide relevant feedback to enhance operational efficiency. The Director will also assist in the oversight and implementation of HIM shared services operational planning, service level agreements, budgets, workflow processes, and internal controls. They will contribute to the strategic direction of HIM at BILH, ensuring that all operations align with the organization's goals and regulatory requirements.

Job Description:

Essential Duties & Responsibilities including but not limited to:

• Direct the day-to-day HIM operations of assigned locations to assure attainment of service levels for timeliness, accuracy, data integrity, compliance, and quality of information within the electronic health record.
• Proactively manage significant issues in HIM operations, including backlogs and turnover, and communicate status of projects, barriers, and successes.
• Manage HIM operational performance according to productivity and quality standards as documented in job descriptions and system key performance metrics.
• Establish solid working relationships with inpatient and ambulatory clinical service lines, revenue cycle, and other internal customers to support daily operations and goal attainment.
• Render key performance metrics at the facility and enterprise level related to HIM operations, Joint Commission elements of performance, and physician compliance to medical record policy.
• Participate in process improvement activities at the system and local facility level.
• Assure data accuracy and timeliness of reporting to federal and state agencies as required.
• Develop, implement, and adhere to HIM operational procedures to assure regulatory compliance and achievement of system goals.
• Provide management, coaching, and recruitment for site location resources, while maintaining high staff morale and a positive culture.

Minimum Qualifications:

• Education: Bachelor's Degree in Health Information Administration or a related field, or relatable industry experience required.
• Licensure, Certification & Registration: RHIA or RHIT preferred
• Experience: Minimum of 5 years of Management experience in Health Information Management.

Skills, Knowledge & Abilities:

• Eight (8) to Ten (10) years of related experience managing healthcare and health information operations, including experience in a large inpatient facility.
• Three (3) to five (5) years of direct supervisory/leadership experience in a healthcare environment.
• Knowledge of HIM principles, project management, and change management is essential.
• Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
• Strong organizational, facilitation, communication, and presentation skills.

Preferred Qualifications & Skills:

• Master's Degree preferred Experience with electronic health record implementation and management.
• Familiarity with regulatory compliance in health information management

Dept./Unit-Specific Skills:

• Key Business Relationships: (Title and Purpose)
• 1 Executive Director, HIM Direct Manager
• 2 VP of Mid-Revenue Cycle Executive Sponsor
• 3 SVP and CFO's Executive Sponsor
• 4 Revenue Cycle Leaders Partnership
• 5 Compliance Partnership

Physical Requirements & Environment:

This position requires basic mental and visual attention much of or all the time. Frequent keyboard and telephone use. Constant concentration and problem solving. Requires sitting and/or standing position at workstation for prolonged periods of time.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.