Director Emergency Transport

Plans, implements, directs, and evaluates activities for the Transport Medicine Division and Neonatology Division at Children's National Medical Center in accordance with accepted national standards and administrative policies. Responsibilities include direct supervision of staff members and oversight of day-to-day operations to ensure the delivery of safe, quality, and cost efficient care. Ensures efficient utilization of available resources to meet productivity and/or financial goals. Works collaboratively with other clinical and administrative personnel throughout the hospital to enhance communication, share pertinent data, and improve upon care delivery processes across the continuum. Meets customer satisfaction goals. Works to optimize all emergency transport services provided.

Minimum Education

Bachelor's Degree Business, Healthcare Management, or Finance (Required)
Master's Degree Business, Healthcare Management, or Finance (Preferred)

Minimum Work Experience

5 years Clinical experience in interhospital transport (ground and air). 5 years required in combination with a Master\'s degree. (Required)
3 years Supervisory experience. (Required)
2 years Managerial experience. (Preferred)

Pediatric/Neonatal transport experience. (preferred)

Required Skills/Knowledge

Knowledge of operational aspects of ground and flight transport service required.
Excellent communication and human relations skills.
Ability to work within a shared leadership model.
Advanced computer skills/familiarity with business software to include Microsoft Office applications (Excel, Access, Word, PowerPoint).
Intermediate statistics and algebra.
General office equipment skills.
Ability to work with report-writer software beneficial (i.e. McKesson billing).

Required Licenses and Certifications

Registered Nurse Primary in District of Columbia with secondary licensure in Virginia and Maryland. Upon Hire (Required) Or
Nationally registered paramedic (Required)
Pediatric Advanced Life Support (PALS) (Required) And
Advanced Cardiac Life Support (ACLS) (Required) And
Cardio-Pulmonary Resuscitation (CPR) (Required)

CCT , FPC, CCEMT -P , CCRN, PNCCT , CEN, CFRN, CTRN, CCRN, CMTE or FACHE (Preferred)

Functional Accountabilities

Grow

• Look across departments for opportunities to make the organization more effective

• Recognize and share innovation and improvement

• Represent the department in organization-wide innovation and improvement efforts

• Monitor and grow the department’s capacity for change

• Partner with Chief of Neonatology to lead the budget process and execute operational goals.

Human Resource Management

• Supervise Pediatric ground/flight teams and Neonatal teams when assigned to the service; assure that emergency transport services are carried out in accordance with established policy and procedure.

• Supervise communications personnel (ECIC) as assigned to the service.

• Coordinate recruitment of RNs, Paramedics, communications staff, and other administrative personnel.

• Assure new employees are oriented to their job responsibilities in accordance with established orientation protocol.

• Prepare and maintain flight/ground crew schedule to assure appropriate coverage with qualified staff.

• Assure personnel hours are utilized effectively and in accordance with established budgetary guidelines.

Fiscal Planning

• Work with HBS management to prepare department/service budget in keeping with CNMC mission and vision and implement based on department/service goals and objectives.

• Evaluate financial performance reports, develop financial plans accordingly with the department/service managers and supervisors; assist managers/supervisors in execution of the financial plan.

• Monitor changes and trends in health care delivery services and analyze impact on the department/service financial outcomes; respond to trends in a fiscally responsible manner.

• Coordinate inventory and supply management functions.

Performance Improvement Initiatives

• Contribute to developing systems supporting standards of clinical practice.

• Meet accreditation and regulatory requirements; develop staffing plans and evaluate the performance of the department/service.

• Develop education plans and training based on identified needs/trends and other data; initiate programs for improving performance within the department/service.

Clinical Outcomes

• Develop, implement, and evaluate programs to enhance services of the department or service to increase consumer satisfaction.

• Identify trends, implement improvements and monitor outcomes as it relates to improving quality for patients and their families.

• Monitor and provide documentation that equipment is checked for safety and performance standards on a scheduled basis.

Professional Practice/Research

• Actively support CNMC’s pursuit of Magnet Status.

• Support and foster the principles of Shared Nursing Leadership leading to: High quality patient care; Clinical accountability and autonomy; Participatory decision making; Effective nurse leaders; Two way communication with staff.

• Ensure that nursing is based on evidence of best practice.

• Initiate and participate in Division research activities.

Contribute to Strategic Planning

• Contribute to the mission and vision of CNMC and the department/service goals through creative thinking and planning.

• Coordinate outreach efforts and marketing efforts of the Division.

• Identify trends and areas for systems improvement through critical analysis, expert planning and collaborative interdepartmental initiatives.

Staff Development

• Identify opportunities for managers, supervisors, and/or educators within the department/service to enhance manager/staff development.

• Identify opportunities for developing departmental/unit staff to enhance professional/technical development for increased job satisfaction.

• Schedule staff meetings, in-service and other education programs to maintain staff competency in safety and clinical procedures as applicable to emergency transport programs.

• Ensure staff evaluations are completed on time.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities

Communication and Collaboration

• Communicate with exemplary skill in order to promote interdepartmental collaboration, planning and achievement of CNMC goals.

• Interface with intra-hospital departments to ensure necessary expertise and continuity of care for patients utilizing emergency transport services.

• Facilitate complex problem solving throughout the organization by collaborating with other CNMC departments through development of staff to initiate problem solving behavior.

• Work toward maintaining/building positive relations with external vendors.

• Communicate effectively with transport physicians, RNs, paramedics, EMTs and Respiratory Therapists.

• Work collaboratively with nurse managers in Neonatology/Critical Care.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Note: Organizational Accountability sections summarize roles and do not require reformatting beyond section headings.