Dining Services Facilities Manager (Student Affairs)

Dining Services Facilities Manager (Student Affairs)

Johns Hopkins University is seeking a highly motivated and detail-oriented Dining Services Facilities Manager to maintain the cleanliness, safety, and functionality of Hopkins Dining campus facilities. The ideal candidate will perform a range of tasks to ensure our dining facilities (kitchen, serving area, eating space, storage, and equipment) are in excellent condition, supporting a safe and efficient environment for students, faculty, and staff.

This position reports to the Executive Director of Operations within Hopkins Dining and shares a commitment to creating an environment that enhances the Hopkins student dining experience and supports the University's academic mission. Hopkins Dining oversees operations in multiple buildings on the Homewood Campus, and the Facilities Manager will work to develop a comprehensive schedule and execution plan for maintenance, repair, and replacement of facilities, equipment, and services.

Specific Duties & Responsibilities

Facility Management

• Serve as the point of contact for Hopkins Dining equipment, services, and maintenance needs, issues, or projects. Serve as the liaison to JHFRE and USSFO for projects and maintenance.
• Manage service requests for equipment maintenance and facilities. Engages appropriate support (JHFRE/Contractor) to complete needed work. Ensure requests are properly tracked, reported, and dispositioned utilizing a computerized maintenance management system (CMMS).
• Act as a 24-hour emergency on-call contact for Hopkins Dining facilities. Assume decision-making and execution roles for all emergency situations involving dining facilities.
• Develop and execute regular and preventative maintenance plans to ensure dining equipment and facilities are properly taken care of to achieve peak performance, safety, and sanitary conditions.
• Coordinate and oversee work (repairs, replacement, installation, services) performed by internal (JHFRE/USSFO) and external (contractors) in Hopkins Dining locations.
• Create and maintain an inventory of furniture, fixtures, and equipment (FF&E) of dining assets. Partner with Finance to ensure accurate tracking and reporting.
• Engage with outside vendors to communicate and build relationships with contractors who provide preventative and repair maintenance, equipment, and service.

Operational and Administrative Support

• Collaborate with Hopkins Dining operational leaders and support partners to identify opportunities to improve facilities related to safety, sanitation, and operational areas.
• Work with USS Finance, Operations, and Administration, and USSFO to determine and prioritize improvements across Hopkins Dining facilities.
• Monitor equipment maintenance contract costs and review with the Dining Operations team.
• Other duties as assigned.

Additional information

• This position is considered essential personnel and will be asked to be on-call via phone as needed as a point of contact for Hopkins Dining facilities operations and may need to report to campus to manage emergency situations.
• This position will also need to execute flex hours (including weekends) to accommodate maintenance, and facilities work, or other events during non-business hours.

Minimum Qualifications

• Associate's Degree.
• Five years of relevant experience, including building maintenance, safety compliance, management, and customer service.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
• Current ServSafe certification or the ability to be certified within three months of employment.

Preferred Qualifications

• Bachelor's Degree in Facilities Management, Project Management, Engineering or Business Administration or related field.
• Five to Seven years of experience in managing service, repair, and maintenance of food service facilities and equipment.
• Experience in a university setting is highly desirable.
• Experience working with bargaining units is preferred.
• Experience in managing service, repair, and maintenance of foodservice facilities and equipment.
• Experience working with vendors and contractors.
• Operational experience in a supervisory role or higher.

Special Knowledge, Skills, and Abilities

• Demonstrated ability to work in a fast-paced environment.
• Ability to prioritize multiple projects.
• Exceptional organizational skills.
• Ability to exercise a high level of independent judgment, initiative, and creativity without input from a supervisor.
• Ability to apply project management skills.
• Excellent communication skills, both verbal and written.
• Ability to exchange routine and non-routine information using tact and persuasion as appropriate.