Dining Room Host/Hostess

Dining Room Host/Hostess

The Dining Room Host/Hostess is responsible for creating a welcoming and hospitable environment for guests, ensuring that each customer has an exceptional dining experience. They are expected to provide high-level customer service, maintain cleanliness in the dining area, and go above and beyond to meet the needs of the guests.

Knowledge and Experience:

• Must be 18 years and older.
• Must be available to work the day shift from 11 a.m. until 9 p.m. and have flexibility to work different shifts as needed.
• Prior experience working in customer service industry is referred.
• Must be able to lift items over 25 lbs. on a daily basis and stand for long periods of time.
• Must be able to work in a fast pace environment.

Job Responsibilities (include but are not limited to):

• Greets every customer with a warm, friendly attitude and ensures they feel welcome.
• Provide Second Mile Service, going above and beyond to ensure excellent customer service.
• Provide personal and proactive service to all guests by taking the initiative and offers to refill beverages for guests without being asked.
• Goes above and beyond standard service expectations to ensure excellent guest experiences.
• Maintains a clean, organized, and welcoming dining environment by cleaning tables, chairs, floors, and windows and doors.
• Ensures cleanliness and restocking of condiment stations.
• Regularly empties trash bins, monitors cleanliness of the restrooms, play areas and foyer/patio area and cleans to ensure our quality standards are maintained.
• Supports the Front of House team by assisting with tasks like stocking, sanitizing and cleaning. This involves carrying loads of 25+lbs on a daily basis.
• Follows all Food Safety and cleanliness procedures and ensures operational standards are met, contributing to the overall guest experience.
• Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.
• Fulfills any other suitable duties as assigned by the Leader or Director.

Skills:

• Customer-Oriented: Friendly, positive, and outgoing with strong interpersonal skills.
• Service minded: Willingness to be of service to others.
• Communication Skills: Ability to communicate clearly, enthusiastically and effectively with team members and customers.
• Adaptability: Ability to work in a fast-paced environment and handle situations with a positive attitude.
• Detail-Oriented: Attention to detail in both customer service and food handling.
• Team Player: Willingness to work in a team environment and assist team members.
• Reliable: Dependable and punctual, with a strong work ethic.

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.