Diagnostic Imaging Scheduler

Admitting Representative

The Diagnostic Imaging Scheduler is responsible for coordinating and scheduling all diagnostic imaging appointmentsincluding MRI, CT, Ultrasound, Mammography, Nuclear Medicine, and X-rayfor patients served at UAB St. Vincent's Hospital and affiliated outpatient locations. This role ensures all imaging orders are accurately scheduled, pre-authorization requirements are met, and patients receive clear instructions to prepare for their procedures. The scheduler serves as a vital liaison between patients, referring providers, clinical staff, and radiology departments to ensure a seamless, patient-centered experience.

Key responsibilities include:

• Schedule diagnostic imaging procedures in accordance with physician orders, departmental protocols, and patient needs.
• Verify order accuracy, exam type, and required clinical indications prior to scheduling.
• Confirm insurance eligibility, benefits, and pre-certification or authorization requirements before appointments.
• Communicate appointment details, preparation instructions, and location directions to patients in a clear and compassionate manner.
• Manage scheduling requests received via phone, fax, EMR, or electronic order system.
• Coordinate appointment times to optimize modality utilization and reduce patient wait times.
• Work collaboratively with radiology technologists, nurses, and patient access representatives to resolve scheduling conflicts or order discrepancies.
• Maintain compliance with HIPAA and organizational privacy and confidentiality standards.
• Document all scheduling activity accurately in the electronic health record (EHR) and scheduling system.
• Adhere to service level expectations for call answer time, abandonment rate, and scheduling accuracy.

Position type: Full Time, Days

Schedule: Monday-Friday, 8:00am - 5:00pm

Location: 100% Remote (Must live within 50 miles of UAB St. Vincent's Hospital)

Please note: Schedule is subject to change based on hospital census and business needs.

What you will need:

• High school diploma or equivalent required.
• Minimum 1 year of experience in a healthcare scheduling, patient registration, or radiology environment required.

What would be nice to have:

• Associates degree or medical office coursework preferred.
• Prior experience scheduling diagnostic imaging procedures or working in a radiology department preferred.

The annual salary range for this position is $38,000.00-$64,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.