Desktop Support II

Overview

The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of Hoag Hospital's Desktop services. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Responsibilities

• Configure new Personal Computers (PCs) with Hoag\'s standard software and "Standard PC" guides.
• Utilize imaging software to setup new PCs.
• Update hardware and notify appropriate personnel of PC inventory database changes.
• Utilize available system tools and reimage PCs that are redeployed in the organization.
• Ensure that no data from prior users remains on the system.
• Inventory all incoming equipment and verify accuracy against purchase orders; report any discrepancies to the supervisor.
• Build complex desktop and laptop images.
• Manage appropriate disposal of ewaste materials according to policy.
• Provide customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
• Refer customers to training available to facilitate problem resolution.
• Troubleshoot and support desktop hardware (PCs, monitors, printers, and network computers).
• Collaborate with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
• Work with PC vendor technical support to resolve hardware issues.
• Configure and provide loaner equipment for customers when resolution is not immediate.
• Work with Service Desk to facilitate warranty repairs and out-of-warranty repairs by third-party vendors.
• Perform Incident Management process as specified.
• Perform tasks related to evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
• Perform daily tasks to review generated output and analyze trends from productivity tools and desktop management tools (e.g., Symantec Endpoint Protection, Dell Data Protection Encryption, Microsoft SCCM) to proactively manage the environment.

Qualifications

• Skills: Desktop, Troubleshooting, Active Directory, Windows 11
• Experience Level: Intermediate Level
• Ideal candidate will have previous Desktop Healthcare support experience.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with pre-tax and Roth post-tax contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Newport Beach, CA.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.