Desktop /AV Technician

L2 Audio Video Ops Engineer

Cognizant is seeking an L2 Audio Video Ops Engineer for a full-time opportunity in Santa Clara, CA.

The salary range for this role is between $63500 to $74500 depending on skills and qualifications of the candidate. Applications will be accepted till 10/21/2025.

Responsibilities:

• Update tickets to keep user informed of the status of Incident.
• Daily check of open incidents assigned to group.
• Navigate Zoom Dashboard
• Ability to view Zoom Room online/offline status.
• Put Room under construction as well as set active after it is fixed.
• Activation Codes for Zoom Rooms
• Use Zoom Room Web controller
• Test rooms with Field Support Teams
• Access Screen Meet for rebooting machines and removing any windows notifications pop ups.
• Work with L1 FS to further troubleshoot rooms
• Assist DT AV with logistic support.
• Provides solutions from a pre-determined knowledge base

Qualifications:

• Basic Networking skills.
• 3 years of experience with Zoom Platform.
• 3 years of experience with Zoom dashboard and Zoom Room Web Controller.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.