Delivery Manager, Business Systems

Delivery Manager, Business Systems

Atlanta, GA, US, 30338 CRH Americas Materials Inc

Position Overview

The Delivery Manager role leads a technical team responsible for the successful implementation, reconfiguration, or enablement of "business systems" (non-ERP solutions) impacted by an enterprise-wide SAP rollout.

This role involves assessing the readiness of Operating Companies scheduled for upcoming rollouts, inventorying their applications, and identifying any incompatibilities or required process changes. Where gaps are identified, the Delivery Manager collaborates with Product Managers, Solutions Engineers, and Developers to resolve functional gaps and integration issues.

During each rollout, the Delivery Manager is responsible for overseeing the execution of all phases of business systems delivery, including application build, data loading, testing, deployment, cutover coordination, and post go-live hyper-care support.

This position requires strong leadership, communication, and stakeholder engagement skills, along with experience in project and resource management. The Delivery Manager will ensure that their project plans are aligned with, and part of, the SAP rollout integrated project plan and that the team provides regular status update.

Key Responsibilities (Essential Duties and Functions)

• Lead a team responsible for managing business systems (non-SAP applications) impacted by the SAP rollout.
• Assess the readiness of Operating Companies scheduled for upcoming rollouts.
• Inventory and evaluate existing business systems to identify SAP incompatibilities or required process changes.
• Collaborate with Product Managers, Solutions Engineers, and Developers to resolve functional and technical gaps and integration issues.
• Oversee the design, build, and testing of updated or rebuilt business systems.
• Coordinate data loading, deployment, and cutover activities to ensure smooth transitions.
• Manage post go-live hyper-care support to stabilize systems and address issues.
• Align delivery plans with the integrated SAP rollout project plan.
• Provide regular status updates and ensure transparency with stakeholders and senior leadership.
• Ensure minimal disruption to business operations by proactively managing dependencies and risks.
• Work with Organizational Change Management and Training teams to create training materials and execute training plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree preferred.
• 10+ years of experience in IT project or program management, with a strong focus on enterprise application delivery.
• Proven experience leading delivery teams through complex ERP rollouts, preferably SAP, including legacy system integration and cutover planning.
• Strong background in managing applications in large-scale transformation programs.
• Demonstrated success in cross-functional collaboration with Product Managers, Developers, and Solutions Engineers.
• Experience with Agile methodologies and tools for backlog management, sprint planning, and iterative delivery.
• Track record of managing full delivery lifecycle: design, build, test, deploy, cutover, and hyper-care.
• Excellent communication and stakeholder engagement skills, including experience reporting to senior leadership.

Work Requirements

• 10 years of IT or Project Management
• 5+ years experience Business Process Change with Financial System impact
• 5+ years experience with continuous improvement of Information Technology General Controls and or SOX controls.
• Scrum or Agile qualifications are essential
• Proven track record of delivering Projects in complex software & infrastructure
• Exposure to cloud computing and migration to the cloud would be advantageous
• Ability to travel up to 50%

Knowledge/Skill Requirements

• Excellent verbal, written and analytical skills with the ability to actively listen and effectively understand concerns
• Excellent customer service skills combined with the ability to solve problems
• Attention to detail and strong analytical skills
• Ability to multi-task, prioritize issues and monitor progress.
• Ability to work in a team environment.
• Understanding of business processes in a heavy building material and Construction organization.
• Demonstrates the ability to develop alternative solutions to problems and recommend the best solution for the business.
• Ability to interface and communicate effectively with non-technical personnel, administrative users, staff, as well as professional Information Technology Staff
• Ability to work in a multi priority environment.
• Exceptional Stakeholder Engagement and Communications skills, with the ability to explain complex technical challenges in a simple and effective manner
• Ensure that engagements are managed to completion and customer satisfaction remains high
• Must be able to build and motivate high performing teams, leveraging their talents to deliver significant projects successfully
• Strong analytical skills needed to identify technical dependencies, risks, issues and constraints
• Able to lead and motivate others and guide them to solve problems
• Work well under time pressures, agility in dealing with changing priorities
• Excellent written and verbal communication skills (English)
• Demonstrate senior principles, leading by example in terms of work ethic and professional attitude
• Team player, who strives to maximize team and departmental performance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate with others by telephone and in person
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time

Work Environment

• Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet
• The position may require work outside of normal business hours

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability