Day Services Manager / Day Program Manager

Day Services Manager

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

Responsibilities

• The Day Services Manager is responsible for the operation of day services, including personnel, operational budget, compliance with agency policy, state/federal regulations, or standards of service, and quality of program for persons served
• Oversees/participates in the hiring process of all assigned positions in accordance with Company policy and local, state, and federal employment law
• Ensures all assigned staff receive training and supervision as needed to meet performance expectations
• Ensures accurate and timely completion of all documentation related to staff (new hires, terms, performance reviews, leave requests, corrective actions)
• Participates in investigations and ensures appropriate follow through on recommendations
• Manages contracts and supervises the work of contract staff
• Oversees ongoing contracts
• Supervises and trains staff on contract work
• Maintains good customer relations with current business partners
• Provides support to persons served
• Oversees the treatment/support services provided by day services staff
• Serves as liaison for appropriate Support Coordinators, family, legal guardians
• Coordinates/resolves conflicts in resources for provision of services
• Attends support plans or special reviews, as necessary
• Monitors program documentation for accuracy and timeliness
• Evaluates and monitors program effectiveness
• Monitors individual financial records
• Monitors individual medication administration records
• Provides budget and financial oversight
• Assist in the development and monitoring of assigned budgets
• Remains within budgeted expenses for service areas
• Reviews and assigns referrals in admission to program
• Conducts and monitors service integrity and compliance to service site/company policy to maintain licensure, Medicaid, or other funding
• Monitors staffing schedules, overtime, staff vacancy rates

Qualifications

• Bachelor of Arts/Bachelor of Science in Business, Health care Administration, or a Social Science preferred
• Must have a minimum of five years in the Human Services field with two years of progressively responsible management experience
• Prior experience providing services and supports to individuals with developmental disabilities preferred
• Ability to communicate verbally and in writing
• Ability to travel to multiples service sites, staying overnight if necessary
• Experience in managing systems, processes, and people
• Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities
• Demonstrate computer proficiency with working knowledge of Excel, Word
• Good organizational skills and attention to detail
• Proven supervisory skills
• Capable of working responsibly with highly confidential information
• Proven track record to guide teams toward multiple goals within several resource and/or reimbursement models
• Valid driver's license from state of residence with satisfactory driving record as defined by Company vehicle policy and/or liability insurance carrier