Data Collection Specialist II

Description

Leidos is seeking a Data Collection Specialist II in Scott AFB, IL under the GSM-O II program. Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations.  

Job Description:
The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements.

Primary Responsibilities:    
• Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.  
• Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.
• Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective. 
• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met. 
• Receive ad-hoc requests from team leads and provide timely responses back to requestor
• Utilize report data to identify and recommend correction on routine problems and issues.

Basic Qualifications:
• Currently possess an active Secret security clearance.
• Basic understanding of IT ticketing processes, applications and Data Analytics

Required Education and Experience:
•High school diploma and 1-3 years of experience.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.