Data Center Physical Security Manager, DC Physical Security Support

Data Center Security Manager

AWS' Infrastructure Physical Security Team is looking for a Data Center Security Manager with experience working in critical infrastructure installations, ideally data centers. As a Data Center Security Manager you will be tasked with driving operational security excellence in several facilities located within a short driving distance. Your vigilance will drive a culture of quality and support proactive identification of physical security vulnerabilities for remediation. You will interface and direct security vendors involved in new security construction, repairs, daily security operations, patrols, and planning. You will extract metrics and observe improvements by looking at hard data available. You will advise and recommend security systems improvements and design and will lead security awareness training for data center occupants. You will write and implement security procedures and directorates, reports, develop presentations, and advise leadership on the status of physical security operations.

Key job responsibilities:

• Lead daily operational security across a data center campus
• Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
• Experience with workflow ticketing and extraction/development of performance metrics
• Lead security investigations across campus facilities
• Oversee physical security vendors that provide guards, electronic security systems, door construction/repair, fencing, and access controls
• Distill overarching security strategy into daily tactics to reach management goals
• Oversee security construction projects
• Provide security awareness training to data center personnel
• As this is a GovCloud region, the selected candidate requires US Citizenship or equivalent status

A day in the life:

Program Management Activities:

• Lead cross-functional security initiatives and strategic projects across multiple facilities
• Develop and maintain security program roadmaps and implementation timelines
• Coordinate with regional teams on standardization of security processes and procedures
• Track program metrics, KPIs, and deliverables through project management platforms
• Facilitate stakeholder meetings and communicate program status to leadership

Vendor Management and Procurement:

• Oversee contract security force performance and service level agreements
• Manage relationships with security technology vendors and service providers
• Review and approve vendor quotes for security system repairs and upgrades
• Coordinate Purchase Order (PO) creation and budget management for security services
• Conduct vendor performance evaluations and contract compliance reviews

Security System Review and Incident Response:

• Review overnight security incidents and alarm reports from contract security personnel
• Analyze CCTV footage and security system alerts through monitoring platforms
• Respond to any escalated security incidents requiring immediate attention
• Coordinate with Security Operations Center for 24/7 monitoring updates

Daily Stakeholder Coordination:

• Conduct morning briefings with security supervisors and personnel
• Review daily activity reports and compliance with security procedures
• Coordinate with data center operations and engineering teams on planned maintenance activities requiring security support

Business Partner Support and Approvals:

• Process secure area access requests and checkpoint approvals
• Review and approve facility recording requests for infrared scanning and photography
• Manage security system masking/unmasking requests for maintenance activities
• Conduct meetings with infrastructure delivery, logistics, and decommission teams

Construction and New Build Activities:

• Participate in milestone walk-downs for ongoing construction projects
• Review physical security design standard compliance during construction phases
• Coordinate with security program managers on security installations and programming
• Manage secure zone operations during construction phases

Audit and Compliance Activities:

• Conduct weekly building, campus, and perimeter inspections
• Perform monthly security equipment calibration audits
• Execute security checkpoint assessment testing with approved test devices
• Review and update security compliance documentation in management platforms

Repair and Maintenance Coordination:

• Troubleshoot malfunctioning security devices (cameras, door mechanisms, card readers)
• Coordinate with vendors for security system repairs and programming
• Create and manage repair tickets through ticketing systems
• Oversee change management processes for security-related work

Secure Operations Management:

• Oversee secure media destruction events and disposal procedures
• Manage two-person verification compliance for sensitive operations
• Coordinate secure equipment transfers and handling procedures
• Review and approve secure area exit workflows for decommissioned equipment

Investigation and Incident Management:

• Conduct security investigations including media reconciliation procedures
• Document findings and coordinate with investigation teams
• Manage security audit findings and remediation efforts
• Coordinate with legal, HR, and management on sensitive security matters

About the team:

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.