Customer Support Professional (IT Specialist)

Customer Support Professional (IT Specialist)

GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Fairfax, Virginia and will be a fully onsite position.

Responsibilities

• Provide requirements assessments, market surveys, materials provisioning, logistics support, and related acquisition support documentation for current and future equipment and materials requirements, including workstations, communication equipment, servers, storage systems, software, and peripheral devices.
• Track mainstream technology market trends to identify reasonable guidelines for equipment requirements.
• Provide market research on IT trends, pricing, and discount options.
• Collaborate with asset management team to verify deliveries match orders and to log and maintain assets, licenses, warranties, and related documentation.

Qualifications

• High School with 3 - 6 years IT customer support (or commensurate experience)
• Secret clearance with ability to obtain and keep DEA suitability

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

USD $61,850.00 - USD $76,500.00 /Yr.