Customer Success Manager - Green Bay, WI

Customer Success Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Overview: As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.

Key Responsibilities:

• Guide clients through the onboarding process, ensuring a smooth and positive experience.
• Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
• Establish and maintain strong relationships with key stakeholders.
• Conduct regular check-ins to understand clients' evolving needs and challenges.
• Develop and implement strategies to increase customer retention rates.
• Proactively address potential issues and resolve customer concerns promptly.
• Identify opportunities to upsell additional products or services based on client needs.
• Collaborate with the sales team to explore cross-selling possibilities.
• Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
• Leverage satisfied customers to generate referrals.
• Collect and analyze customer feedback to identify areas for improvement.
• Work with product development teams to relay customer feedback for continuous product enhancements.

Qualifications:

• Proven experience in customer success or account management, preferably in a B2B environment.
• Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
• Excellent interpersonal and communication skills.
• Proactive problem-solving ability and a customer-centric mindset.

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Employer will not sponsor a visa for this or future positions.
• Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included.
• Prefer a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.