Customer Solutions Engineer

Customer Solutions Architect

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Austin, TX or Washington, DC

About the Role:

As a Customer Solutions Architect at Cloudflare, you will be an integral part of the post-sales team, serving as the senior-most technical expert and advisor for our most strategic and technically complex customers. This role is designed for a seasoned technologist who not only possesses deep technical expertise but also thrives on onsite customer interaction, solving real-world challenges, and leading through thought and innovation. You will play a crucial part in helping customers maximize the value of Cloudflare's solutions, ensuring they are fully equipped to meet their security, performance, and reliability needs.

In this role, you will go beyond traditional support by engaging as a trusted advisor, understanding each customer's unique infrastructure, challenges, and goals. Your guidance will help architect solutions that enhance customer operations, optimize performance, and minimize risks. Customers will rely on your expertise to tackle complex technical issues, refine their architectural frameworks, and drive business success through Cloudflare's technology.

As a thought leader, you'll not only support existing customers but also contribute to Cloudflare's reputation and industry presence. This involves representing Cloudflare at conferences, industry events, and speaking engagements, where you'll share your insights and experiences with a wider audience. Your role will extend to writing in-depth knowledge articles, white papers, and thought leadership pieces that contribute to the technical community and empower both customers and Cloudflare's internal teams.

While embedded onsite with the customer, you'll also closely collaborate with Customer Success, Support, Sales, Partners, Product Management, and Engineering to advocate for customer needs and ensure that our product/solutions roadmap aligns with real-world requirements. Through these cross-functional relationships, you'll bring valuable customer insights that influence product improvements and help refine best practices, solidifying Cloudflare's position as a leader in secure, fast, and reliable internet solutions.

This role is ideal for an individual contributor who excels at combining strategic thinking with hands-on expertise and implementation, and enjoys working with customers onsite in their environment. You'll have the autonomy to shape solutions, make impactful decisions, and mentor teams across Cloudflare. As a key part of our mission, your contributions will directly support Cloudflare's vision to build a better internet by enabling customer success through technology and innovation.

Responsibilities:

• Customer Engagement & Technical Leadership
• Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare's solutions.
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare's offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
• Thought Leadership & Knowledge Sharing
• Represent Cloudflare at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience.
• Write in-depth knowledge articles, white papers, and best practice guides to support customers and internal teams, contributing to Cloudflare's repository of resources.
• Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudflare as an innovative leader in the space.
• Cross-functional Collaboration
• Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
• Mentor and upskill internal teams and junior technical resources, fostering a culture of continuous learning and technical excellence.
• Consultation & Application of Industry Best Practices
• Leverage industry knowledge to advise customers and implement best practices in areas like security, network optimization, scalability, performance tuning, and more, tailored to their unique needs.
• Stay current with industry trends and Cloudflare's evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.

Desirable skills, knowledge and experience may include a combination of:

• 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure.
• Extensive knowledge of networking protocols, cybersecurity, web performance, and cloud infrastructure.
• Experience working with Cloudflare products or similar web infrastructure and security solutions is highly desirable.
• Exceptional written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences.
• Proven track record of speaking at conferences, writing technical articles, and establishing yourself as a thought leader in a technology field.
• Strong consultative skills, with a history of effectively solving complex technical problems in customer environments.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack.
• Prior customer onsite placement experience is a plus.

Compensation: This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity: This role is eligible to participate in Cloudflare's equity plan. Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family.

• Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target