Customer Service Technician (CST) II

Title: Customer Service Technician (CST) II
Location: Atlanta, GA 30313
Duration: 6 months
Max Pay Rate: $27.00
5 days in person at the Client
Laptop will be provided
Face to face IT support
Potential for local travel between TCCC locations in the Atlanta area
Interviews will be in person at the Atlanta Office Complex, please respond to interview requests with both phone number and email address for guest registration.
Communication is Key
Must be on time at 8AM EST onsite
Will be using SHIFTS to clock in & out- instructions will be provided
Level II (5-10 YEARS OF EXPERIENCE);
Day to Day:
Customer Support Technician. This team provides face-to-face technical support to the company's internal employees-think Genius Bar style-inside the company's headquarters building. The IT Customer Support Technician will work in person directly with all levels of employees so they should have strong in-person customer service and communication skills. This individual will be responsible for welcoming internal employees as they come into IT Horizons helping them register in the queue for their issue and then working directly with the employee to understand their problem troubleshoot the issue and create an action plan for a solution.
The IT Support Technician should have strong troubleshooting skills with O365 Windows 10 and 11 basic computer hardware issues (battery and power cord issues etc.) light networking issues asset device and lifecycle management. This role entails assisting end users across the headquarters buildings labs assets and field offices in Atlanta. The ideal candidate will have a strong technical background a detail-oriented mindset strong in-person customer service experience and asset and project management experience. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.
Must Haves' Extremely strong customer service and communication skills in an bin-person environment -- The primary responsibility of this individual will be interfacing in person with internal employees in a large corporate environment to help solve technical issues./lili3+ years of IT support experience and strong technical aptitude for PC Mac and mobile devices with a willingness to learn.
Specific technical experience: Strong troubleshooting experience with O365 (SharePoint Outlook Teams Excel etc.)
Experience with cloud-based storage such as OneDrive to export and import files transporting bookmarks etc.
Experience researching technical issues using Knowledge Base or alternative methods.
Windows 11 troubleshooting experience such a driver updates checking for drivers reinstalling drivers etc.
Device management using Intune and Endpoint or equivalent tools.
Type in serial number to wipe computer look up user details etc. Asset and Device Management- Strong organizational skills and attention to detail is a MUST -- must have experience with a ticketing tool how they manage these tickets detailed documentation cross referencing different systems etc.
Team player mentality -- Looking for someone who cares about culture and their peers someone who is looking to learn and grow within the company and someone who enjoys working in a team setting.
ac troubleshooting experience -- Any experience working in an Apple Care setting (phone or Genius Bar)
Experience with Company Portal
Experience Dynamics for ticketing
Experience with Microsoft Managed Device issues (MMD error messages etc.)
Experience working on a large Lifecycle Management project