Customer Service Strategy Consultant

Overview

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:

You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations, what drives call volume, how to unlock and deliver customer value, and you think about customer support in a digital, self-service manner. You’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer support transformation previously, are experimenting with GenAI in your business, and understand large-scale technology delivery. Additionally, you are familiar with selling processes and have pitched proposals with business cases and solutions. You excel in an agile, fast-paced environment and contribute to a team. You bring leadership and verbal skills and know how to work with everyone from junior colleagues to executive stakeholders.

The work: