Customer Service Specialist (Big Y Express)

Job Description

• Operate a cash register, lottery, and scanner using correct scan or ring method.
• Maintain daily logs and status reports.
• Ability to operate equipment in location while following established best practices.
• Process customer transactions.
• Oversee and direct workflow of customer service employees.
• Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
• Handle customer transactions and resolve customer concerns as necessary.
• Provide training as needed through expertise and knowledge.
• Resolve complaints following established procedures, seeking management support when necessary.
• Accurately scan/ring all items.
• Handle tenders following company policies.
• Build relationships, educate our customers, and create sales.
• Adhere to all Company policies/procedures and government regulations.
• Adhere to all Company loss prevention policies and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.).
• Complete all training requirements by respective due dates.
• Stocking and cleaning interior and exterior of the building.
• Accurately handle and secure all monies, funds and other media assigned.

• Ability to represent A Culture of Caring and The Pursuit of ExcellenceÔthrough Big Y's Firm FoundationsÔ(Character, Collaboration, Personal Development, Actions & Results).
• Must project a clean and professional appearance.
• Must be a team player with a positive attitude and businesslike conduct.
• Ability to operate within Company policies, procedures, and standards.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Attention to detail, accuracy, ability to prioritize and follow-through.
• Possess excellent organizational, interpersonal, and communication skills.
• Ability to learn and utilize computer applications.
• Must be at least 18years of age.
• Must consent to and pass a drug screen and background investigation at time of hire.