Customer Service Shift Manager

Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Medford, MAAddress: 3850 Mystic Valley ParkwayPay: $21 - $22.50 / hourJob Posting: 09/02/2025Job Posting End: 10/01/2025Job ID:R EARN A BONUS UP TO $2,500! Hiring immediately!We're looking for passionate people ready to collaborate, develop and be leaders. -As an hourly leader at our Customer Service Desk, you'll join a dynamic retail environment that's growing, with new opportunities available every day to enhance your skill set. -You'll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to -help our customers have the best possible experience in our stores and with our products. -If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!What will I do?

• Provide incredible service to customers and engage collaboratively with employees
• Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
• Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
• Adhere to and uphold company policies, procedures, and guidelines
• Quickly identify and provide solutions or resources to assist customers
• Manage employee performance and development by providing resources, training, feedback - - - - - - - - - - - - - -Required Qualifications

* 1 or more years of work experience
* Computer skillsPreferred Qualifications

• Experience leading a team
• Passion and expertise in relevant products
• Ability to quickly learn and adapt to new situationsAt Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits*
• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellnessOur employees have put us high on Fortune 100 Best Companies to Work For - list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position. + At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits*
• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellnessOur employees have put us high on Fortune 100 Best Companies to Work For - list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.