Customer Service Representative

Customer Service Representative

We are seeking a skilled Customer Service Representative who will provide exceptional customer services related to sales, sales promotions, installations, and communications. This role is vital in ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. The position involves developing organization-wide initiatives to proactively inform and educate customers, as well as creating improvement plans in response to customer surveys. The job requires knowledge gained through experience, specialized education, or training.

Responsibilities

• Provide customer services relating to sales, sales promotions, installations, and communications.
• Maintain good customer relations and resolve customer claims and complaints fairly and effectively.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Create improvement plans based on customer surveys.
• Follow well-defined procedures and guidelines to aid in decision making.

Essential Skills

• A minimum of 2 years of experience in customer service.
• Basic understanding of work routines and procedures in customer service.
• Proficiency in data entry and customer support.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Staunton, VA.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.