Customer Service Representative

Customer Service Representative

Harrisonville, MO, US, 64701 Ash Grove

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.

Job Summary

This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution for external and internal customers.

Job Responsibilities

• Assist customers with product questions, ordering, order tracking
• Enter orders into system for billing and delivery
• Coordinate delivery schedules with dispatch
• Issue credits or debits accurately when applicable
• Assist with physical inventory counts
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and email
• Assist walk-in counter customers and drivers
• Facilitate new account and credit approvals
• Categorize, scan and maintain ship ticket copies for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Purchase Order Creation and system maintenance
• Purchase Order delivery receipt verification and data entry (receiving)
• Weekly audit of all raw material delivery receipts vs. trucking records
• Update shipping tickets with appointment information
• Order office and printing supplies
• Use purchasing card for payment of invoices below threshold
• Month End Close data entry
• Collaborate with other departments to ensure excellent customer satisfaction
• Other duties and responsibilities as assigned

Job Requirements

• High School Diploma or GED equivalent
• Basic math skills
• Experience working in a technical or industrial organization, providing customer service and inside sales support is preferred
• Excellent computer skills. Including Microsoft Office Suite (Outlook, Excel, Word)
• Detail oriented and excellent organizational and multitasking skills
• Ability to work efficiently and effectively under pressure with simultaneous deadlines
• Ability to think on your feet, by assessing, planning and strategic troubleshooting
• Self-motivated and driven professional
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting up to 30 lbs.
• Ability to work indoors in a climate controlled environment. Occasionally outdoors in various weather conditions
• Communicate effectively, both verbally and in writing

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.