Customer Service Representative

Customer Service Representative | Chester, NY | $50,000k - $52,000k (DOE) | Monday – Thursday 9am – 6pm, Friday 9am – 4pm | Benefits: 401(k) matching 3%, Dental insurance, Health insurance, Vision insurance and Paid time off.

We’re seeking a Customer Service Representative to work onsite Monday – Friday who combines excellent service skills with payroll knowledge and the ambition to grow professionally. In this in-office role, you will be responsible for supporting clients as they navigate our HCM software, helping them resolve issues and ensuring they are getting the most out of our platform. After a full training period, you will take ownership of a set group of clients and be their primary point of contact. This role is ideal for someone who is solution-oriented, analytical, and eager to build long-term relationships with clients and within our team.

Key Responsibilities

• Serve as the dedicated point of contact for a portfolio of clients using our payroll, timekeeping, and HR software
• Respond to client inquiries via phone and email in a timely, professional manner
• Troubleshoot system issues and guide clients through processes within the platform
• Educate and train clients on system functionality and best practices
• Collaborate with internal teams to resolve complex issues and improve service delivery
• Participating in process improvement initiatives and internal projects over time
• Stay current on software updates and industry regulations impacting payroll and HR

What We’re Looking For

• Minimum 2 years of experience in payroll and/or client-facing customer service
• Strong written and verbal communication skills with a professional presence
• Analytical and detail-oriented with a focus on providing solutions, not just answers
• Motivated to grow within the company and take on increasing responsibility
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with payroll, payroll systems or HCM software a plus

If you’re a people-first leader ready to make an impact in logistics operations, we’d love to connect!

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter, Heather Dean-Murphy at Please include "Cust Serv" on the subject line of any e-mail. Be sure to include your contact number.

Questions regarding this position can be addressed by emailing. Thank you in advance for applying, however, only qualified candidates will be contacted .

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. For great opportunities near you, go to today!??Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records.