Customer Service Representative

This position is Onsite. Our office is located at 43 Whiting Hill Rd Brewer, Maine 04412.

Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 8-12 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

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  Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements

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  Provides excellent customer service via first call resolution as frequently as possible

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  Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department

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  Advises management of customer service issues which may require attention in a timely manner

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  Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures

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  Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures

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  Meet or exceed the NLH performance standards as it relates to quality and productivity

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  Accurately schedule patient