Customer Service Representative - HVAC Contractor (Burlington)

Customer Service Representative
Position Overview
We are looking for a dedicated and knowledgeable Customer Service Representative to join our team. The ideal candidate will have a strong background in plumbing and HVAC, with the ability to effectively assist customers with their inquiries and provide solutions to their problems. Your role will be vital in ensuring customer satisfaction and maintaining our reputation for excellent service.
Key Responsibilities

• Assist customers with plumbing and HVAC inquiries via phone, email, and in-person communication.
• Provide accurate information and solutions to customers based on their needs.
• Manage customer accounts and maintain up-to-date records in our CRM software.
• Handle complaints and resolve conflicts in a professional manner.
• Collaborate with team members to improve service delivery and customer experience.
• Identify opportunities for cross-selling and upselling our services to existing customers.
• Maintain product knowledge to effectively address customer questions and concerns.
• Follow up with customers to ensure satisfaction and retention.
  

Qualifications

• Proven experience in customer service, preferably in plumbing or HVAC industries.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both verbal and written.
• Experience with client relationship management and account management.
• Familiarity with CRM software and its functionalities.
• Ability to work collaboratively in a team environment.
• Strong time management skills and the ability to prioritize tasks effectively.
• Basic understanding of plumbing and HVAC systems.
  

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Paul Miller - Lead RecruiterFor this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.This job was first posted by CyberCoders on 07/09/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at to make arrangements.