Customer Service Representative - DAYS - Portsmouth, NH

Customer Service Representative - Days - Portsmouth, NH

Attention Military Affiliated Job Seekers

Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. As our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database.

Here's why we want you to consider LDRM:

• Tuition reimbursement program
• 401(k), health, dental and vision plans, and other insurances you can use
• An Employee Assistance Plan that's ready when you need it
• Paid training and paid time off

You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered.

Responsibilities:

• Determine customer requirements by asking probing questions.
• Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them.
• Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.
• Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.
• Maintain our database(s) by entering or updating information.
• Keep equipment operational by following established procedures, and by reporting malfunctions.

Qualifications:

• Verbal and written fluency in the English language.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Ability to work both self-sufficiently and collaborate as part of a team.
• Analytical skills and attention to detail to successfully analyze and evaluate trends, and disseminate information to a wide audience.
• Must successfully complete a criminal and credit background check, and obtain a government clearance.
• Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%.
• Must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.

Physical Demands:

• While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.