Customer Service Representative - Bilingual

Our Bilingual Customer Service Representatives are the voice and face of our Equipment Financing leasing business, delivering outstanding service and solutions to both internal and external clients. Whether connecting by phone, email, or virtually screen-to-screen, our team ensures every interaction is handled with care, accuracy, and professionalism.

Your Role:

Customer Service. Lease Administration. Process Optimization.

• Deliver exceptional service: Respond to customer inquiries and resolve concerns promptly and professionally. Manage incoming calls and visitor interactions with urgency and respect. Maintain confidentiality across all customer and vendor transactions.
• Execute lease processes: Input credit applications, fulfill documentation requests, verify lease details, and generate/distribute lease documents. Make account adjustments in line with policy and guidelines.
• Maintain customer records: Process updates such as name changes, new lessees, address modifications, banking details, and more.
• Drive process improvement: Analyze customer feedback and cancellations to identify opportunities for internal optimization. Collaborate with the team to enhance processes, products, and services.

What You Bring:

• Fluency in French and English
• Minimum high school diploma
• 1+ years of experience in customer service or office administration
• Experience or knowledge in financial services is a strong asset

Skills:

• Client-focused: You consistently deliver excellent service and aim to be every client's trusted financial partner.
• Adaptable: You thrive in a fast-paced, high-volume environment and respond quickly to changing needs.
• Detail-oriented: You handle sensitive data with precision and care, ensuring accuracy in all tasks.
• Confident communicator: You share information clearly and diplomatically, backed by sound knowledge.
• Organized & efficient: You manage multiple priorities with ease and meet deadlines reliably.
• Continuous improver: You're committed to refining processes and enhancing service delivery.
• Tech-savvy: You're proficient with Microsoft Office and quick to learn new systems.
• Collaborative: You work well with others and contribute to team success while achieving personal goals.

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we're looking for talented individuals to join us on this exciting journey. While you'll begin your role at a CWB location, you'll be part of a forward-thinking team preparing for a seamless move to NBC.

Languages:

English, French

Skills

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Bilingual Communications Brand Ambassadorship Customer Service Driving Results Problem Solving Teamwork Client-focused Detail-oriented Digital literacy Empathy Learning Agility Oral Communication Telephone Skills

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!