Customer Service Representative 7192

Customer Service Representative

The main requirement for Domino's Customer Service Representatives (CSRs) are to have a positive personality, a clear and highly energetic voice, be at least 16 years of age or older, and be people oriented. CSRs need to speak with customers throughout their shift in a welcoming and knowledgeable way, so they must know how to deal with various customer-related issues or be comfortable handling guests. They must also be well versed when it comes to product details, services, charges, and other related important information which will be relayed to customers whenever it is needed, which is trained for the first 3 weeks upon hire. We encourage anyone with a warm smile and can do attitude to apply! We can train the skills needed to be successful in the position with the right attitude!

While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel.

Some specific duties of Domino's CSRs include:

• Attracting potential customers by answering product and service questions and advertising/"wobble boarding"
• Opening and maintaining customer accounts by recording and updating account information
• Preparing and packaging food products
• Collecting payment and handing out orders to customers
• Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution
• Maintaining financial accounts by processing customer adjustments
• Contributing to team effort by accomplishing related requests as needed

We will ensure you are trained and have a positive learning experience when you join our team. Pay range for all CSRs is $16.66-$16.66, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool. CSRs must:

• Be 16 years or older
• Be attentive to detail
• Be customer oriented, friendly and energetic (a bubbly personality)
• Have cash management skills (basic math)
• Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise (we follow WA minor labor laws which limit 16-17 year old workers to 23 hours per week)
• Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed (multitasking)

All your information will be kept confidential according to EEO guidelines.