Customer Service Rep. (Truck Gate) - West Point, GA

Customer Service Rep. (Truck Gate) - West Point, GA

Come be a part of our excellent team! High School Diploma Preferred, but not required.

Medical, dental, and vision insurance 100% company paid

Employee life insurance & short-term disability

14 paid company holidays

80 hours of vacation

40+ hours of sick (differing sick policy for CA, details provided in offer letter)

401K w/ generous match

Eligible tuition reimbursement

Eligible for auto allowance of $300 per month

Eligible for wellness reimbursement of up to $50.00 per month

Eligible to receive referral bonuses

Team wear including safety shoes

Eligible for discretionary bonus annually

Years of service awards, employee assistance program, frequent employee appreciation events & more!!

About Hyundai Glovis America Inc.

Glovis America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Coordinate all customer service & support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.

Responsibilities

• Process truck arrivals and process loaded truck departures.
• Process trucks as they arrive by recording the driver, truck number, and arrival date/time.
• Process trucks as they depart by entering load sheet info into iVELES and scanning bay tags to match with load sheet.
• Upload and confirm complete. Allow driver to proceed offsite.
• If data in the departure is incorrect, provide instruction to driver to correct.
• Secondary: Provide IT support for internal customers.
• Repair/replace printers in all GUS facilities.
• Collect and distribute PDA devices at start and end each shift, inspecting units for wear and damage.
• Inventory IT equipment periodically to ensure accountability and function.
• Respond to IT problem situations as needed for internal customers.
• Inspect truck gate and truck loading area.
• Inspect the truck gate and truck load lanes each hour to ensure cleanliness.
• Report any spills or trash to the driver or carrier office.
• Log inspection results in logbook.
• Notify Customer Service Manager and Facilities Maintenance of a spill.
• Tertiary: Coordinate fleet shipment holds and releases to meet delivery windows specified by KUS.

Additional Qualifications/Responsibilities

Education & experience HS diploma/G.E.D. required 2-5 years of direct experience Skills Ability to work effectively in group/team settings. Ability to respond to IT problems and customer queries. Interpersonal and communication skills. Knowledge of MS Office applications to include Excel experience. Working and environmental conditions This position works in a plant manufacturing/warehouse setting. Exposure to loud noises from vehicles and heavy machinery Exposure to indoor and outdoor weather conditions Exposure to chemicals/fumes The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.