Customer Experience Manager
Company : Disability Solutions
Location : Westlake Village, CA, 91361
Posted Date : 27 October 2025
Job Details
Job Title:
Customer Experience Manager
Location:
CA - Westlake Village
What you'll do:
As a Senior Servicing Analyst you'll be involved in a variety of loan servicing related functions spanning from loan boarding to default liquidation. You'll support AmeriHome's strategy of using sub-servicers by performing a mix of daily production tasks and oversight activities over processes outsourced to subservicing vendors. You'll support Loan Servicing functional areas or processes which may entail daily interactions with borrowers, counterparts at the sub-servicing vendors, as well as internal and external business partners.
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Customer Experience Manager
Location:
CA - Westlake Village
What you'll do:
As a Senior Servicing Analyst you'll be involved in a variety of loan servicing related functions spanning from loan boarding to default liquidation. You'll support AmeriHome's strategy of using sub-servicers by performing a mix of daily production tasks and oversight activities over processes outsourced to subservicing vendors. You'll support Loan Servicing functional areas or processes which may entail daily interactions with borrowers, counterparts at the sub-servicing vendors, as well as internal and external business partners.
- Ensure all servicing tasks, inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to our customers. Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
- Review, research, process, and respond to servicing inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing.
- Investigate and resolve a variety of complex servicing issues spanning from loan boarding to default liquidation at the operational level.
- 5+ years of related experience.
- High school diploma required.
- Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
- Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Intermediate to advanced knowledge of loan servicing.
- In-depth knowledge of applicable servicing function preferred.
- Advanced experience with Microsoft Word and Excel.
- Advanced speaking and writing communication skills.
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Trending Searches in Westlake Village, CA
- Full time jobs near me Westlake Village, CA
- Local job openings
- Places hiring near me
- Job vacancies near me
- Customer Experience Manager jobs near me Westlake Village, CA
- Customer Experience Manager jobs hiring near me Westlake Village, CA
- Customer Experience Manager jobs hiring near Westlake Village, CA
- Customer Experience Manager jobs near Westlake Village, CA
- Customer Experience Manager jobs near me in Westlake Village, CA
- Customer Experience Manager jobs in Westlake Village, CA
Top trending job titles hiring now
Popular Searches for Customer Experience Manager
Other Jobs You May Like
Digital Assurance & Transparency - IT Audit Senior Manager Products & Services
Company : PwC
Location : San Francisco, CA
Software Supply Chain Technical Program Manager (TPM) , Technology Sourcing and Infrastructure
Company : Amazon
Location : San Jose, CA
Senior Manager, Startup Investors (VC and Angel), San Francisco, AWS Worldwide Startups
Company : Amazon
Location : San Francisco, CA
Top searches
- Jobs hiring immediately
- Part time jobs near me
- Full time jobs near me
- Jobs that are hiring near me
- Jobs near me hiring now
- Customer Experience Manager jobs near me
- Customer Experience Manager jobs
- Customer Experience Manager jobs hiring near me
- Customer Experience Manager openings near me
- Customer Experience Manager vacancies near me
Employment opportunities at Disability Solutions
- Disability Solutions jobs near me Westlake Village, CA
- Disability Solutions jobs hiring near me Westlake Village, CA
- Disability Solutions jobs near Westlake Village, CA
- Disability Solutions jobs hiring near me
- Disability Solutions openings near me
- Disability Solutions jobs near me in Westlake Village, CA
- Disability Solutions jobs hiring in Westlake Village, CA
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately