Customer Data Analyst

The Opportunity

Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise.

Job Summary

The Customer Data Analyst will lead and support the management, optimization, and modernization of customer master data and related processes across various business segments, including Retail, Wholesale/Distribution, and Healthcare Providers. This role is responsible for driving internal process improvements, collaborating cross-functionally, and leveraging technology to enhance customer master data workflows and business outcomes. The position works directly with Sales, Demand Planning, Distribution & Logistics, Marketing, Market Access, Finance, and IT teams to prioritize customer master data initiatives and support strategic goals. Success in this role requires strong communication, organizational skills, critical thinking, a solution-driven mindset, and the ability to drive change across teams.

Job Responsibilities

• Manage the creation, maintenance, and quality of customer master data in SAP, Model N and other related systems ensuring accuracy, compliance, and alignment with business objectives.
• Identify and implement process improvements, including automation and modernization of customer master data workflows.
• Develop and deliver routine and ad-hoc reporting, dashboards, and actionable insights using technology platforms (Excel, Power BI, SQL, etc.) to support business decisions.
• Support and lead projects related to customer master data migration, system upgrades, and process transformation.
• Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Demand Planning, and Executive Leadership.
• Foster cross-functional collaboration, serving as a resource for translating business needs into technical solutions and building business acumen on data challenges.
• Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Demand Planning, Distribution & Logistics, Marketing, Market Access, and IT.
• Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
• Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
• Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or "fix on fail" solutions to prevent issues from delaying shipments.
• Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.

Qualifications

• Bachelor's degree in Business, Data Management, Information Systems, or related field.
• 3-5 years of experience in customer master data management, business analysis, or process improvement, preferably within the pharmaceutical or life sciences industry.
• Proficiency in SAP (Customer Master, OTC processes) and Model N are preferred.
• Advanced skills in Excel, SQL, Power BI, and automation tools; experience with Crystal Reports, VBA, and Python is a plus.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to drive change and improve customer master data processes in a collaborative environment.

Preferred Experience

• Experience in influenza vaccine distribution or biopharma commercial operations.
• Knowledge of healthcare provider customer master data and customer segmentation.

The expected base salary range for this position at hiring is $66,000 - $78,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation.

Our Benefits

CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what's available to you as a CSL Seqirus employee.

About CSL Seqirus

CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.

We want CSL Seqirus to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Seqirus!

Watch our 'On the Front Line' video to learn more about CSL Seqirus