CSD Priority Analyst

CSD Priority Analyst

GovCIO is currently hiring a CSD Priority Analyst for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybrid remote position.

Responsibilities

• Priority Incident Management: Monitor the Priority Queue in ServiceNow (SNOW), and respond promptly to high-impact incidents affecting USCG users, ensuring all actions meet defined Service Level Agreements (SLAs).
• Technical Troubleshooting & Resolution: Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
• Documentation & Reporting: Maintain detailed, accurate documentation of incidents, resolutions, and best practices to support knowledge sharing and service improvement.
• System Maintenance: Troubleshoot, repair, and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
• Software Testing & Validation: Test new and existing software programs to ensure performance, reliability, and compliance with operational requirements.
• Issue Escalation: Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with higher-tier support teams when necessary.
• Additional Duties: Perform other duties as assigned to support mission objectives and ensure uninterrupted service delivery to the USCG.

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Strong technical problem-solving abilities and experience supporting enterprise-level IT systems.
• Proficiency with ServiceNow (SNOW) for ticketing, tracking, and documentation.
• Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical personnel.
• Demonstrated customer service excellence, especially in VIP or high-visibility environments.
• Effective time management and the ability to work independently under pressure.
• Familiarity with Microsoft 365, Active Directory, and standard IT support tools/software.
• Basic mentoring and team collaboration skills to support junior analysts and knowledge sharing.

Clearance Required: Active Secret clearance is required

Preferred Skills and Experience

• Experience supporting federal or military customers, especially within a secure operational environment, preferred.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview
• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
  • Criminal history (past 7 years)
  • Verification of your highest level of education
  • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $61,850.00 - USD $75,000.00 /Yr.