CSBB Initiative Readiness Specialist

Job Opportunity

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Description

Strong preference for candidate to live in Charlotte/Atlanta. Provide leadership and support to a team or various teams focused on defining, designing, and implementing industry leading Teammate Readiness strategies to support LOB initiatives, projects, onboarding and other readiness assignments specific to assigned CSBB initiative. Drives efforts to optimize efficiency, quality, client service and investment in future capabilities of the core operational functions of CSBB.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Effectively create, develop and deploy assigned teammate readiness initiatives, projects and assignments and/or creates, trains and supports a consistent teammate onboarding experience for CSBB teammates
2. Meets deadlines and milestones in timely manner - includes proactive planning with Implementation Project Manager or Project Managers for key delivery dates and execution
3. Effectively communicates with stake holders in planning, deploying and follow up actions to drive full adoption, execution and sustained performance of assigned initiatives to meet BM&E and change management standards
4. Builds, creates, reviews and inspects teammates' outputs and deliverables to meet BM&E standards consistently
5. Ability to quickly and proactively engage appropriate partners for successful project completion - e.g. SMEs, compliance, Project Managers, other key partners
6. Consistently delivers effective written and verbal communications of self, and that of team for each milestone
7. Fosters an environment of fair and constructive development support to improve output and performance for teams' development and engagement
8. Effectively and actively represent CSBB in key work streams and assigned projects
9. Ability to predict, manage and solve for potential road blocks, pitfalls and concerns in projects

Qualifications

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or equivalent experience and related training.
• 5 year's Financial Services experience or equivalent work experience.
• Training experience to include instructional design, class facilitation with writing content material for adult learners.
• Thorough knowledge of branch and/or Contact Center operational procedures, policies, etc.
• Proficiency in Computer Applications (Skype/Web Ex, MS Office, Excel and Power Point), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.
• Highly developed written and verbal communications (including grammar and spelling).

Preferred Qualifications:

• Retail leadership experience.
• Demonstrated ability to influence, manage or have experience managing high performing teams.
• Ability to execute on a project and define realization factors proving success of the project.
• Experience leading project teams.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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