Credit and Collections Specialist

WASTE CONNECTIONS, Inc. (NYSE: WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.

Waste Connections has an immediate opening for Credit and Collections Specialist at our Penn Waste site in Manchester, PA. 

In this position you will be responsible for providing effective, accurate, and efficient research of delinquent customer accounts. Must enjoy researching! This role will also handle foreclosure recoveries - prepare and submit account breakdowns. With training, prepare and file civil suits, posting, verifying, and maintaining data until each individual case is satisfied. Excellent communication skills to handle various customers’ personalities.

JOB RESPONSIBILITIES:

• Must have the ability to continually focus on all areas of a project or task, no matter how small and complete in a timely manner. Strong attention to detail required.  
• Extensively research individual customer past due accounts in efforts to resolve.
• Accurate posting of fees and maintenance of assigned customer accounts.
• Handle inbound and outbound calls in a professional and courteous manner.
• Negotiation skills for our payment arrangements policy.
• Provides proactive information to Manager when issues arise, by identifying the root cause and provide recommendations on an action plan to follow.
• Schedule auto dialer for residential and commercial calls.
• Learn and utilize our customer database Trux.
• Provide weekly reports utilizing Excel. Must be proficient in Excel.
• Cross -train in accounts receivables and other tasks as assigned.
• Assist with unclaimed property research for customer refunds.
• Use of analytical skills to locate misapplied payments and customer discrepancies. Must enjoy problem solving.
• Collection efforts on accounts in Foreclosure.
• Process aging accounts to 3rd party collections. Accurately maintain collections tracker.
• Process timely and accurate filing of civil complaints.
• With training, prepare judgment paperwork for enrollment and/or writ of execution.
• With training, in rare occasions, attend and professionally represent at Magistrate District Court hearings when needed. (during workday).

WHAT WE’D LIKE YOU TO HAVE:

• Must enjoy research to locate needed data.
• Strong verbal and written communication skills
• Proficient skills in Microsoft Office, including Word, Excel and Outlook required.
• Cash Management

Apply today and Connect with Your Future!

We offer excellent benefits including medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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