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Are You An Internal Caregiver, Student, Or Contingent Worker/Agency Worker At Ummh?

Exceptional patient care, academic excellence and leading-edge research make Ummh the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Full time, part time and per diem positions available.

Ummh Health Entities:

• Medical Center - Worcester (University, Memorial, Hahnemann)
• Health Alliance - Clinton (Leominster)
• Marlboro Hospital
• Harrington Hospital (Southbridge, Webster)
• Community Healthlink Worcester
• Community Medical Group (Doctor Offices)

Major Responsibilities:

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• Secures information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
• Based upon appointment visit type, secures medical records from outside health care organizations.
• Schedules in office procedures, which often requires scheduling the appointment and the room where the procedure will take place.
• Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests and primary care services.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.

Standard Staffing Level Responsibilities:

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Position Qualifications:

• License/Certification/Education: Required: High school diploma. Preferred: Associate's degree in business or healthcare-related field.
• Experience/Skills: Required: English speaking, reading and writing skills. Strong intrapersonal and communication skills. Preferred: Previous scheduling and/or phone customer services experience. Previous experience in a health care organization. Bilingual speaking, reading, and writing skills.

Physical Demands and Environmental Conditions:

• Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at Ummh for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, Ummh recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.