Continuous Improvement Director

Overview

Job information Continuous Improvement Director from the Company WM , this latest Continuous Improvement Director job vacancy is located in the city Houston, TX located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Call Center field have been opened and published up to the specified time.

EEO / Affirmative Action: This position is an equal employment opportunity employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Responsibilities

II. Essential Duties and Responsibilities

• Drives increased automation of the functions and integration across HR Systems to eliminate duplication of data/effort, streamline processes, and enable more intelligent use of HR applications
• Oversees and directs the teams to ensure that employee cases are handled accurately and effectively
• Develops and implements strategies that enhance internal customer-centric service delivery, efficiencies and employee's user experience with HR services while reducing business distractions
• Defines and supports the measurements of HR's key business objectives and people metrics and provides supportive and actionable data to drive sound decision-making
• Use Design Thinking or Human-Centered Design methodologies to enhance processes, procedures, and policies
• Utilizes data and analytics to drive continuous improvement initiatives and monitor the impact of implemented changes
• Develop comprehensive HR process maps, workflow diagrams, and standard operating procedures (SOPs) to streamline operations
• Leads and participates in project teams responsible for organizational and process re-engineering to improve business efficiencies and reduce cost
• Conduct thorough assessments of existing HR processes within the function to identify areas for improvement and optimization
• Supports and develops diverse staff to improve skill set and encourage role development
• Builds and maintains cross functional relationships that improves collaboration and key decision making that aids in the delivery of a world class employee experience
• Evaluates and anticipates work volume and assigns and distributes work among staff accordingly. Identifies opportunities to improve customer service
• Manages HR records retention strategy

Qualifications

A. Education and Experience

• Education: Bachelor's degree (accredited) from a 4-year college or university in business, human resources, or related discipline, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience required.
• Experience: 10 years of related experience (in addition to education requirement) required.

B. Other Knowledge, Skills or Abilities Required

• Intermediate Microsoft Excel, Outlook, Word, and PowerPoint skills
• Strong communication skills (both verbal and written)
• Strong leadership and management skills of large teams
• Ability to set, monitor and report out on departmental KPIs and Metrics (including best in class benchmarking)
• Experience in shared service / call center environment

Work Environment

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply".

Keywords : Houston jobs

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