Contact Center Certified Medical Assistant PRNHendersonville, NC

AdventHealth Hendersonville

When our patients visit the hospital, we know they need more than expert care. They need someone who can provide reassurance at every step of their visit. And that's the type of care we're honored to provide at AdventHealth Hendersonville. At AdventHealth Hendersonville, we make a difference. We help patients feel better. We bring grace to families. And we support our fellow team members. We do this by caring for the body, mind and spirit of each life we touch. Through the guiding principles of Christ, each team member brings their own experiences and unique skills to provide exceptional care right here in the hills of North Carolina. When you're ready to take the next step in your career to provide lifesaving care, learn more about the open positions at our hospital in Henderson County.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Schedule

Per Diem

Shift

As needed

Location

895 HOWARD GAP RD., Fletcher, 28732

The Role You'll Contribute

The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.

The Value You'll Bring To The Team

• Answers inbound calls to the physician practice clinical lines in a polite and professional manner.
• Assists callers with clinical tasks according to established protocols.
• Provides appropriate chart documentation.
• Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Minimum Qualifications

• High school graduate or equivalent required
• 2 years in-clinic experience as certified medical assistant.
• Certified Medical Assistant

Preferred Qualifications

• Call Center experience preferred.
• Proficiency in a second language.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Hendersonville

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25021856

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.