Concierge Guest AmbassadorOcala, FL

Guest Services Concierge

At AdventHealth Ocala, we relentlessly pursue better health care. It's a rewarding journey one that challenges us in the best possible way and inspires us to imagine what medical care can and should be. We are a nationally recognized medical center with 425 acute-care beds, serving our neighbors in Ocala and Marion counties and the surrounding areas. If you're looking for Ocala hospital jobs, you might be a good fit for our team of Ocala nurses, medical assistants, nurse assistants, patient care and health administration professionals. When you're ready to elevate your career in health care, we invite you to explore the variety of medical jobs in Ocala and our open positions at AdventHealth Ocala.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Schedule: Full Time

Shift: Days

Location: 1500 SW 1st Ave Ocala, Florida 34471

The community you'll be caring for: AdventHealth Ocala

• Horse Capital of the World Home to the World Equestrian Center
• Affordable cost of living
• Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)
• Vibrant downtown area with award winning establishments
• Family friendly with many parks and recreations
• Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
• Part of the community since 1898, providing healthcare to Marion County for over 120 years
• AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
• Spectacular springs throughout the county

The role you'll contribute:

The Guest Services Concierge is one of the first faces at AdventHealth Ocala and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the departments performance improvement activities and maintains the flow of communication, and resources for the (Guest Services) department. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules and updates/reschedules any conflicts. Helps keep guest services areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing, and other duties assigned.

The value you'll bring to the team:

• Greets all guests warmly and provides accurate directions for patients and visitors.
• Facilitates the guest check-in process using security management procedures to ensure proper identification.
• Exemplifies World Class Service by being attentive and responsive to guest requests, creating memorable experiences.
• Projects an approachable and professional image in personal appearance, manner, and demeanor.
• Builds lasting relationships with vendors providing services to guests.

Qualifications:

The expertise and experiences you'll need to succeed:

• High School Diploma or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Ocala

Schedule: Full-time

Shift: 1 - Day

Req ID: 25036682

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.