Computer Operator I

Computer Operations

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am 8:30am.

Primary Responsibilities:

• Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
• Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
• Initiate and monitor tasks related to daily run sheets, and job processing schedules
• Responsible for monitoring, coordinating, documenting and tracking system backups
• Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
• Monitor environmental systems within the Network Operations Center and Data Centers
• Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
• Perform user provisioning and de-provisioning tasks per approved requests
• Provide support to users and remote distribution centers
• Create and maintain technical documentation, policies, and procedures
• Assist in the installation and decommissioning of data center network and server hardware
• Other tasks as assigned

Other Responsibilities:

• Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware
• Assist Data Center Operations Manager with special projects that may be assigned
• Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary

Minimum Qualifications:

• Ability to work and carry out duties independently
• Strong critical thinking and problem-solving skills in a fast paced and ever changing environment.
• Understanding and interest in continuous process improvement
• Customer oriented attitude and desire to help others succeed
• Ability to perform duties quickly and efficiently, to ensure support of business critical systems and applications
• Ability to communicate with end users and associates effectively with verbal, visual and listening skills
• Ability to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

Desired/Ideal Qualifications:

• IBMi iSeries Experience
• ServiceNow Experience
• Data Center Operations Experience
• Software monitoring tools Zabbix and Trane Tracer Building Management System experience
• Comptia Network+, and/or Security+ certification
• Basic level experience scripting

Full time 500 Volvo Parkway, Chesapeake, Virginia 23320 IT Services Dollar Tree