Communications Operator (Full-Time) - Arizona Biltmore

Communications Operator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

As a Communications Operator, you would be responsible for answering the hotel telephone and directing calls to the appropriate extension or room and providing clear and timely communication with guests regarding hotel information and emergencies. Also responsible for contacting hotel executives and city services in cases of emergency. Answer calls originating from external and internal sources. Direct caller to appropriate extension or room. Verify last name of guest for all room calls. Assist guests with directions or other required information. Communicate to callers in a clear and concise manner. Communicate messages using proper grammar and spelling. Verify names and telephone numbers. Direct hotel staff to assist guests, upon request. Properly handle all incoming urgent matters or emergencies for the guests and hotel. Work with hotel management and/or security in order to calmly direct appropriate action. Appropriately document all emergencies. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. This is a full-time position and you must have availability to work days, nights, weekends, and holidays. Shifts will vary and are between the hours of 6:30am-11pm.

Qualifications: Prior customer service experience, required. Experience with handling cash, preferred. Prior luxury hotel experience, preferred. Prior Front Desk experience, preferred. Excellent communication skills. Great at anticipating needs. Works well independently and as a team.