Communications Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A strategic and adaptable leader to drive communications across a high-profile hotel portfolio in a premier travel destination. This role is responsible for shaping and executing brand-aligned messaging, managing media relations, and developing strategies that support business goals. Success in this role requires creativity, strong judgment, and the ability to collaborate across functions and levels.

Who You Are:

• A confident communicator and natural storyteller, able to craft clear, compelling messaging.

• Emotionally intelligent and empathetic, with strong interpersonal awareness.

• Highly organized and detail-driven, with a proactive and solutions-focused mindset.

• Collaborative and approachable, building strong relationships across departments and with external partners.

• Resilient and adaptable-able to pivot quickly in a dynamic, high-volume environment.

What You Will Do:

• Lead communications strategy across the hotel portfolio, overseeing media relations, event marketing and brand-aligned messaging.

• Use independent judgment to shape and implement communications initiatives that support business objectives.

• Lead integrated marketing communications to drive awareness and revenue for food and beverage experiences, special events and branded activations.

• Develop proactive media strategies, cultivate press relationships, and manage outreach at the local, national, and international level.

• Manage media visits, brand events, and serve as a point of contact for reactive or crisis communications.

• Oversee the creation and distribution of written content including press releases, fact sheets, blog posts, talking points, and guest messaging.

• Direct and support photo and video shoots to meet branding, marketing, and operational objectives.

• Review and approve internal and external collateral to ensure alignment with brand standards and messaging.

• Collaborate with cross-functional teams, agencies, and corporate stakeholders to amplify initiatives.

• Monitor industry trends, competitor activity, and media coverage to inform strategy and protect brand reputation.

• Ensure COI compliance and logistical readiness for large-scale production and content shoots.

• Maintain discretion and confidentiality in handling sensitive communications and guest information.

Your Experience Includes:

• Minimum 6 years of progressive experience in communications, public relations, marketing or media, with emphasis in hospitality, lifestyle, or travel-related industries.

• Demonstrated success developing and executing communications strategies that drive awareness and support business priorities.

• Extensive experience in media relations, including story development, proactive outreach, and press event management.

• Exceptional writing and editing expertise, with a strong portfolio of content across formats and channels.

• Experience managing complex photo and video shoots with multiple internal and external stakeholders.

• Background supporting branded events, promotional campaigns, and cross-functional marketing initiatives.

• Strong visual sensibility and a clear understanding of brand voice, tone, and style.

• Proficiency in Microsoft Office; experience with content management or publishing tools preferred.