Communications Consultant III, Social Media

Communications Consultant III, Social Media

In addition to the responsibilities listed below, this position is responsible for supporting the creation of social media campaigns, operating a social media publishing platform, deploying social campaigns, and collaborating across teams to monitor issues that arise via social media platforms.

Essential Responsibilities:

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Manages projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.
• Conducts communication activities by providing support to internal and/or external stakeholders; managing and maintaining vendor relationships; communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.
• Assists in the implementation of communication efforts by consulting with stakeholders on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; and ensuring communication plans are implemented on time, on budget, and within agreed upon specifications.
• Assists in the development of strategic communication plans that are aligned with the organizational strategy by working with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; gathering data and information; obtaining input and resources to fulfill communication plan objectives; coordinating project schedules; identifying and leveraging appropriate audiences and channels; and providing support on a variety of organizational or change management initiatives.
• Develops communications by writing, editing, and producing content for KP communications programs and projects; proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.

Minimum Qualifications:

• Minimum one (1) year professional experience in the development of social media content and community management.
• Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum three (3) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Additional Requirements:

Preferred Qualifications:

• One (1) year experience operating a social media publishing platform.
• Two (2) years project management experience.