Commercial Accounts Sales and Delivery

Commercial Accounts Sales And Delivery

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit one handshake at a time.

The Commercial Accounts Sales and Delivery position is responsible for soliciting new commercial accounts, developing deeper relationships with current customers, and conducting on site appointments. The role is also responsible for ensuring the Boot Barn Box Truck is fully stocked at all times and having in depth knowledge to educate customers on work wear product. When this Partner is not performing in the CA Sales and Delivery position, they will be operating as a Key Holder and Leader on Duty. They are responsible for providing an outstanding customer experience to all Boot Barn customers. They embody the Boot Barn mission, vision and values in all they do by developing selling and service skills, product knowledge, merchandising and visual presentation skills and point-of-sale proficiency. Key Holders partner with the management team to attain sales goals, assist with staff development, and all store operations.

Essential Duties and Responsibilities

• Drive the Boot Barn box truck to and from the store location and on-site appointments while complying with all traffic laws
• Responsible for ensuring the truck is fully stocked with inventory prior to all on-site appointments
• Load and unload all product on-site and at the store when needed
• Develop deeper relationships with current customers to expand the business
• Actively seek additional ways to improve sales metrics by partnering with the Commercial Accounts field team
• Operate the POS system
• By your actions foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring
• Ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain SSC merchandising standards, and all other components of customer service
• Develop product knowledge expertise for our product categories and understand the features and benefits of individual products
• Maintain and achieve measurable goals including: sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer capture rates and email capture rates
• Be informed and understand current merchandise promotions, and current advertisements
• Actively seek new ways to improve metrics by partnering with the Store Manager and Assistant Store Manager
• Partner with the store leadership team to learn and understand all management processes and reports
• Assist in floor moves, merchandising, display maintenance, set up sales, and store housekeeping; assist in processing and replenishing merchandise and participate in receiving and monitoring floor stock
• Adhere to all Company policies, procedures, and practices including signing, pricing, OSR, and loss prevention; accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Achieve and maintain measurable goals (Truck Sales Plan, UPT, Add-ons, and Shrink)
• Have extensive product knowledge in all work merchandise
• Ensure inventory integrity through proper tagging and processing through POS (Point-of-Sale)
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Performs any other duties that may be assigned by management
• Understands and complies with all company rules and regulations