Collections Representative

Collections Representative

We are looking for a dedicated Collections Representative to join our team. You will play a critical role in contacting clients via phone or email regarding past due accounts. Your responsibilities will include monitoring and analyzing accounts that may require credit holds or credit increases, and referring them to the Credit Department. Additionally, you will be tasked with researching payments and obtaining any needed remittances, as well as escalating accounts that require outside collections. You will also be responsible for running and creating aging reports for stations and customers, and creating special Excel reports as needed.

Responsibilities

• Contact clients via phone or email regarding past due accounts.
• Monitor and analyze accounts requiring credit holds or increases and refer them to the Credit Department.
• Process invoice corrections and resolve disputes by collaborating with stations.
• Research payments and obtain needed remittances.
• Escalate accounts needing outside collections.
• Run and create aging reports for stations and customers.
• Create special Excel reports for customers as needed.

Essential Skills

• Customer service experience
• Collections customer service experience
• Credit and outbound calls handling
• Entry-level collections experience

Additional Skills & Qualifications

• 2-3 years of customer service or office experience
• Experience with Bill of Lading and Purchase Orders

Work Environment

Join a growing team in a brand new office where there is potential for future advancement to a supervisory role. You will be part of a team of eight, working closely together. The work environment encourages resilience and a straightforward approach to tasks without the need for excessive embellishment.

Pay and Benefits

The pay range for this position is $45000.00 - $50000.00/yr.

401K medical dental vision, family plan optionPTO that increases annuallygym in office

Workplace Type

This is a fully onsite position in SHELTON,CT.

Application Deadline

This position is anticipated to close on Sep 5, 2025.