Collections Representative

Join the Growing Woodlawn Team as a Medical Collection Specialist!

Our mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!

Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.

Educational Requirements and Qualifications:

• Prior hospital &/or physician billing/collections experience is required as well as high school diploma/GED.
• Good communication skills and pleasant phone technique as required while handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
• Must possess and demonstrate good customer service skills.
• The right candidate should have the ability to:
• Read, analyze, and interpret governmental regulations and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Plan, organize, and prioritize work in a multi-task environment where interruptions may be frequent.
• Maintain strict confidentiality as defined by hospital policy.
• Adapt to variations in scheduling (including but not limited to overtime, work schedule changes or low census).
• Calculate figures and amounts such as discount interest, proportions percentages, and volume.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Effectively present information in one-one and small group situations to patients, patients' representatives, and other employees of the organization.
• Type, operate a computer, and a familiarity of medical terminology.

Primary Duties:

• Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and commercial insurance companies on unpaid insurance accounts identified through aging reports.
• Process appeals online or via paper submission.
• Assist in reconciling deposit and patient collections.
• Assist with billing audit related information.
• Attend provider meetings/workshops when needed; communicate with billing and credentialing coordinator to identify and resolve audit review issues.
• Process billing calls and questions from patients and third-party carriers.
• Answer/respond to correspondence related to patient accounts. Answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc.
• Communicate daily with internal and external customers via phone calls and written communications.
• Identify trends, and carrier issues relating to billing and reimbursements. Report findings to Supervisor.
• Maintain patient confidence and protects medical office operations by keeping patient information confidential.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.

Full-time, day shift, no weekends, no holidays!

Benefits:

• Medical
• Dental
• Vision
• Life Insurance & Disability
• 403(b) match
• Vacation Time
• Sick Time
• FSA