Collections Administrator

Collections Administrator

Job Category: Administrative Services

Job Title: Collections Administrator

Department: Service Division

Reports to: Commercial Service General Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance
• Generate and mail/email copies of all past due invoices to all customers with a balance over 30-days
• Place daily phone calls/emails to customers with AR balances to maintain weekly contact updates on every open invoice
• Obtain payment via credit card over-the-phone to resolve AR balances
• Negotiate payment on overdue accounts, when needed
• Address ongoing customer complaints concerning billing or services rendered with designated departments
• Research and resolve invoicing issues preventing payment
• Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues
• Research and resolve unapplied/unallocated payments that will resolve AR balances
• Create and maintain monthly AR worksheet
• Create and distribute bi-monthly AR Overview report
• Create and distribute monthly Transworld bad debt report
• Create and distribute monthly statements to all customers who have requested this option
• Create and distribute targeted AR reports to Commercial Service General Manager
• Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager
• Submit weekly updated sheet to the Commercial Service General Manager
• Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation
• Manage COINS "account holds" to preventing customers from obtaining services with unpaid AR balances
• Manage and maintain COINS "ongoing collections" notes to communicate Bad Debt status to office personnel
• Answering phone calls for service

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer/Veterans/Disabled.