Collections/Administrative Assistant

Collections/Administrative Assistant

SERVPRO of Morgantown/Fayette County offers:

Benefits:

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As a Collections/Administrative Assistant, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and email, and generally being a helpful and positive presence in the workplace.

Key Responsibilities:

• Perform fundamental daily administrative tasks to assist the office team.
• Coordinate crew and job scheduling with lead personnel.
• Perform detailed and accurate data entry.
• Assist other departments, as needed.
• Primarily responsible for collections of invoiced jobs as well as above.

Position Requirements:

• High school diploma/GED (preferred)
• Must be proficient with Microsoft Office.
• Answer phones and handle calls before attempting to pass off to additional staff when needed.
• Filing.
• Taking accurate information on jobs, preparing proper job files for production crew, completing documentation in computer files as per office protocols.
• Maintain vehicle information logs.
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Must be able to handle difficult customers and adjusters.
• Call customers with updates on job status.
• Invoicing customers.
• Call customers to collect payments.
• Fast paced-must be able to multitask and take direction from multiple persons.
• Must be able to handle constructive criticism and grow from it.
• Positive attitude and desire to learn.
• Assist where needed and as instructed.
• Light housekeeping skills- for your work area and office area to be kept clean. You may be asked to assist with emptying trash receptacles when full, unload/load your dishes from dishwasher, vacuum etc.

Skills/Physical Demands/Competencies:

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.