Cloud Contact Center DevOps

Cloud Contact Center DevOps

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role:

You will be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiencesboth internally and externally. You will be the go-to expert for application functionality, collaborating closely with business partners to drive innovation, AI adoption, and impactful solutions.

What You'll Do:

• Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms.
• Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows.
• Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
• Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments.
• Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies.
• Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
• Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
• Maintain and improve existing codebases and lead peer review processes.

Experience You'll Need to Have:

• 4+ years of experience in software development.
• 2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages.
• 2+ years of experience in SQL databases.
• 2+ years of experience with CI/CD pipelines and DevOps practices.
• 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco.
• 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
• Direct experience implementing Cloud Contact Center solutions in enterprise environments.
• Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.

Experience That Would Be Great to Have:

• Strong understanding of integration methodologies, testing, and deployment processes.
• A natural curiosity and passion for the Contact Center space, with a drive to lead modernization and innovation.
• Initiative-taker mindset with the ability to proactively partner with both IT and business stakeholders.
• Experience in the financial services industry and Contact Center/Self Service domain.

Important Info About This Role:

• We're better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.